This product has goal to make all operations of hotel more easier. For 4 months,I was assigned to improve its overall user experience.
Scrum Master | Wireframes | Interaction Design | Front-end Development
As Scrum Master, Conducting scrum, Discuss in retrospective, Pressent sprint review, maintaining agile reports etc were my major duties. In total, 4 sprints and 15 days for hardening was estimated and approved. Whole team was full of enthusiam on buiding sth awesome. At the end of each sprints, We had the product in remarkable stages.
Hundrends of wireframes were developed and finalized after user research and meeting with product owners.
Interaction Design & Visual Design
Interaction had essential role in this product. Vising some hotels inside ktm valley was intial phase cause I got to understand user needs and activites. While talking about visual design, simplitcity with core focus on functionality was approached.
Room Management was just full of tasks. we subdivided in small chunks like adding room, room listing etc. Adding rooms in our system was iterated many times and finally made so clear so that any admin can quickly add all rooms of hotel with its complete details Based on guerrilla testing, we got average time of 2 minutes to add rooms of one sub category. I personally feel it amazing.
As guest Making Reservation easy was not that easy cause we have to ask for less details about guest. I had to persuade product owners/developers like why we are asking someone details as if they are terrorists coming to a hotel. As admin we always kept in mind the guest time during booking should be minimized. Front desk officer select date and rooms, then it quickly redirects to room allocation.
A responsive solution was needed for guests so that they can book rooms from hotel website.
To make day to day activities more quick, we developed windows desktop app. For this application, colorful flat icons were designed.
Templates in one portal
At first launch, we offered 5 templates with different color themes and layouts. First 5 clients could get those templates for free.